This Privacy Policy explains how PROPTINIZE, a cloud-based lead management and calling CRM platform, collects, uses, stores, and protects information. Throughout this document, the terms “you,” “your,” “user,” or “customer” refer to individuals or organizations using our CRM software or visiting our website. “We,” “our,” or “us” refers to PROPTINIZE and its product, PROPTINIZE – A Real Estate based Lead & Calling Data CRM, operated by PROPTINIZE TECHNOLOGIES LLC FZE, UAE.

Our priority is safeguarding user data and maintaining transparency. This Privacy Policy applies to all users of our CRM software in the UAE, website visitors, mobile applications, and integrated services. By using PROPTINIZE, you agree to the practices described below.

Our Commitment to Data Privacy

PROPTINIZE is designed for businesses seeking a secure CRM solution in the UAE, particularly for lead tracking, call management, and sales automation. We do not sell, rent, or trade your personal or business data. Information is shared only when necessary to deliver our services or when legally required.

Scope of This Policy

This policy covers:

• PROPTINIZE – A Real Estate based Lead & Calling Data CRM software and web applications
• Mobile and cloud-based CRM services
• Integrations, plugins, and APIs
• Website pages, landing pages, and online forms

Information We Collect and Control

We collect only the data required to operate an efficient lead management CRM system and improve user experience. Information reaches us through three primary sources:

• Information you provide directly
• Information collected automatically
• Information received from third-party platforms or integrations

All data handling follows applicable UAE data protection principles and global best practices.

Information You Provide Voluntarily

1. Account Registration

When you sign up for PROPTINIZE – A Real Estate based Lead & Calling Data CRM, we may collect:

• Full name
• Email address
• Phone number
• Company name
• City and country
• Login credentials

Mandatory fields are required to activate your CRM account. Optional fields may be completed at your discretion.

2. Forms, Subscriptions, and Downloads

We collect information when you:

• Subscribe to newsletters or product updates
• Request demos or consultations
• Download CRM-related resources
• Contact us for support or inquiries

3. Payments and Billing

For paid CRM plans, we may collect billing-related information such as:

• Name and contact details
• Payment method details

Payment data is processed via secure, PCI-compliant payment gateways. PROPTINIZE does not store full card numbers. Any saved payment information is encrypted and retained only with your consent.

4. Communications

To improve service quality, we may store and analyze:

• Emails
• Call recordings (where enabled)
• Chat messages

These are accessible only to authorized internal teams for support and operational purposes.

Information Collected Automatically

When you use our CRM platform in the UAE, we may automatically collect:

• IP address and browser type
• Device and operating system details
• Usage patterns and feature interactions
• Log files and diagnostic data

We use cookies, pixels, tags, and similar technologies to enhance functionality, analytics, and security. You may disable cookies via browser settings, though some features may be limited.

Mobile applications may also collect device-related data to ensure performance, updates, and notifications. Push notifications can be disabled from your device settings at any time.

Information from Third Parties

We may receive information from:

• Advertising platforms (e.g., Google, Meta)
• Social media platforms (LinkedIn, Facebook, Instagram, X)
• Lead sources integrated with your CRM account
• Referral partners or resellers

Such data is used strictly to provide centralized lead management and CRM automation and is never used for unauthorized purposes.

Google Account & API Integrations

PROPTINIZE – A Real Estate based Lead & Calling Data CRM allows users to connect Google services using secure OAuth 2.0 authentication. With your permission, we may access limited data such as:

• Basic profile information
• Email metadata for lead capture
• Contacts for synchronization

Our use of Google data strictly follows the Google API Services User Data Policy, including Limited Use requirements:

• No use of Google data for advertising
• No selling or sharing of Google data
• Access limited to essential CRM functionality
• No human access without consent, except for security or legal reasons

You may revoke access at any time through your Google Account settings.

Data Sharing & Disclosure

Access to personal data is restricted to authorized employees and service providers who require it for legitimate business operations. Any third party engaged must follow strict confidentiality and security obligations.

We may disclose information if required by law, regulation, or legal process.

Data Retention

Your information is retained as long as your PROPTINIZE account remains active. Upon account cancellation, data deletion requests will be processed within a reasonable timeframe unless retention is required for legal or compliance purposes.

Your Rights & Choices

You may:

• Opt out of marketing communications
• Disable cookies via browser settings
• Update or correct your account information
• Request account deactivation

Marketing communications may still occur where legally permitted, including contact via call, SMS, email, or WhatsApp, subject to applicable regulations.

Third-Party Communication Tools

PROPTINIZE supports integrations with third-party communication platforms. We are not responsible for data handling practices of external applications used in conjunction with our CRM.

Bulk Messaging Services

Our CRM enables bulk SMS, email, and WhatsApp campaigns using customer-provided messaging accounts. Compliance with local telecom and marketing regulations is the responsibility of the user.

Security Measures

While no system guarantees absolute security, PROPTINIZE employs industry-standard safeguards including encryption, access controls, and secure infrastructure to protect your data.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in technology, regulations, or services. Updates may be published on our website without prior notice. Continued use of PROPTINIZE indicates acceptance of the revised policy.

Contact Us

If you have questions or concerns regarding this Privacy Policy or data protection practices, please contact us through the official contact details provided on https://www.proptinize.tech

**PROPTINIZE** – Secure Real Estate CRM & Lead Management Software in the UAE.

UAE Data Protection Compliance (PDPL Alignment)

PROPTINIZE is committed to complying with applicable data protection and privacy regulations in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL). We process personal data lawfully, transparently, and for legitimate business purposes related to CRM operations, lead management, call tracking, and sales automation.

Personal data collected through PROPTINIZE – A Real Estate based Lead & Calling Data CRM is:

• Processed only for clearly defined purposes
• Limited to what is necessary for CRM functionality
• Protected through appropriate technical and organizational safeguards
• Retained only for as long as required for operational or legal reasons

Users retain the right to access, correct, restrict, or request deletion of their personal data, subject to applicable UAE laws and regulatory obligations.

Cookie Policy

PROPTINIZE uses cookies and similar tracking technologies to enhance website performance, security, analytics, and user experience. Cookies help us understand how visitors interact with our CRM software platform in the UAE and allow us to improve functionality.

You may choose to disable cookies through your browser settings. Please note that disabling cookies may affect certain features or performance of the website and CRM platform.

We do not use cookies to collect sensitive personal information without consent.

Real Estate CRM Positioning

PROPTINIZE is purpose-built as a real estate CRM in the UAE, designed to support brokers, developers, agencies, and sales teams with:

• Centralized lead capture from portals, ads, and websites
• Call tracking, recording, and follow-up management
• Automated lead distribution and reminders
• CRM dashboards for sales performance and conversion tracking
• Secure cloud-based access for teams operating across the UAE

All real estate lead data managed within PROPTINIZE – A Real Estate based Lead & Calling Data CRM remains confidential and is used solely to support business operations and client engagement.